Benefits Customer Service Representative - REMOTE
Company: A-Line Staffing Solutions
Location: San Diego
Posted on: June 28, 2025
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Job Description:
A-Line Staffing is now hiring a Benefit Customer Service
Associate local to your area. The position would be working for a
Fortune 500 company and has career growth potential. This would be
full time / 40 hours per week. If you are interested in this
position, please contact kgregory@alinestaffing.com . As a Benefit
Customer Service Representative, you will have the rewarding
opportunity to help our client members through the enrollment
process and when making updates to their health care and/or pension
plans. · We allow you the freedom to take the time necessary to
provide the highest level of service. You will start out on one
client, and with dedication to our clients. · You will be cross
trained to aid on multiple clients. You will spend your day either
on the phone or aiding through webchat conversations and email. We
provide superior service center environment in professional
buildings where you will be recognized for your dedication. Shifts
· During our busy season you will be expected to work a 40-hour
week and overtime when requested. · During our off season, your
hours will fluctuate between 32 to 40 hours depending on client
need. · NO WEEKEND SHIFTS! Monday through Friday only! · Most
locations you need to be flexible to work an 8-hour shift between
7a-8p but in some west coast roles you might need to be available
from 530a-8p. Looking for flexibility! Job Description Remote Role,
MUST BE LOCAL . You will go onsite for day 1 to pick up equipment
and also be required to come in for meetings or major projects. ·
Quickly build rapport and respond to customers in a compassionate
manner by identifying and exceeding expectations by responding in a
respectful, accurate, timely manner, consistently meeting
commitments via phone, email, and instant message. · Ability to
customize customer service approach to meet all types of member
communication styles and personalities while maintaining
professionalism, and diplomacy during difficult calls. Handle
confidential information with sensitivity and discretion in
accordance with HIPAA and Data Privacy laws and company data
security requirements. · Skillfully translate health and welfare
and pension terms, complex plan information and processes into
simple explanations and instructions that customers can understand
and act upon. · Read and understand clients plan documents and
online knowledgebase tools while collecting relevant information to
determine immediate requests/questions and to anticipate the future
needs of the member.
Keywords: A-Line Staffing Solutions, Diamond Bar , Benefits Customer Service Representative - REMOTE, Customer Service & Call Center , San Diego, California
