Patient Service Representative

Company: TEKsystems
Location: San Diego
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Description Position Overview The Patient Services Representative is responsible for handling high-volume inbound calls and providing excellent customer service to patients, vendors, insurance companies, and other medical facilities. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while maintaining accuracy and professionalism. Key Responsibilities Answer 60–80 inbound calls per day from patients, vendors, insurance companies, and medical facilities. Deliver excellent customer service by properly greeting, listening, assisting, directing, and closing each call. Reschedule patient appointments via phone, SMS, or messages received through the Patient Portal. Screen and route patient calls to appropriate departments while ensuring accurate registration and appointment scheduling in the EMR system. Take clear and accurate messages on behalf of patients using internal communication templates. Respond to patient inquiries by editing, canceling, and rescheduling appointments according to clinic protocols. Maintain effective communication and positive working relationships within the department and with other departments to support patient care. Demonstrate understanding of SY Health programs and services. Meet department productivity and quality assurance standards. Perform other related duties as assigned. Required Skills Patient service Customer service Call center experience Healthcare knowledge Top Skills: Patient service, customer service, call center, healthcare Additional Requirements & Qualifications Work Arrangement: 100% onsite Language Requirement: Vietnamese Experience: Minimum of 3 years in customer service, call center, or a healthcare-related setting Communication: English fluency in both spoken and written communication Phone Skills: Exceptional phone etiquette Typing: Ability to type at least 35 WPM with 90% accuracy Training Schedule: Must match trainer’s schedule during onboarding (historically 8:00/8:30 AM – 5:00 PM), then transition to a 10:00 AM – 6:00 PM schedule Interpersonal Skills: Strong interpersonal and communication skills Job Type & Location This is a Contract to Hire position based out of San Diego, CA. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA. Application Deadline This position is anticipated to close on Feb 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Diamond Bar , Patient Service Representative, Customer Service & Call Center , San Diego, California