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Claims Auto Team Manager - Casualty

Company: Auto Club of Southern California
Location: Diamond Bar
Posted on: November 14, 2021

Job Description:

Claims Auto Team Manager Casualty What's In It For Me: $2,000.00 Sign-On Bonus For External Hire Claims Automotive Team Manager CasualtyThis management position serves as an instrumental component of the day to day activities within the claim's unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Responsibilities and Duties:Review claim files regularly for quality.Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.G. file review, audits, reports and complaints).Coach and counsel employees on performance in a responsive and timely manner.Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.Maintain knowledge of current industry developments and best practices.Participate in committees and projects that will support the organization's goals and objectives.Perform other duties and responsibilities as assigned or required. This position provides leadership and guidance in achieving the following established team and unit goals.All files within team meet quality and regulatory requirements.Staff is recruited and developed to accomplish unit goals. EDUCATION4 year college degree or equivalent combination of education and experience required.Completion of managerial courses preferred.Completion of team building courses desirable. EXPERIENCETechnical expertise as normally acquired through 5-10 years of claims handling experience necessary.Multiple line experience preferred (Auto, Homeowner, Audit, Subrogation, Special Investigations, etc.). KNOWLEDGE / SKILLS / ABILITIES:Advanced organizational, planning and delegation skills critical.Advanced oral and written communication skills necessary.Advanced interpersonal skills essential.Ability to effectively lead change required. SPECIAL:Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required.Monitor and report results and provide effective feedback.Provide coaching, performance evaluations, and training.Establish schedules, organize workflow, and delegate assignments.Implement hiring and termination actions as well as salary related issues. Remarkable benefits:Health coverage for medical, dental, vision401(K) saving plan with company match AND PensionTuition assistancePTO for community volunteer programsWellness programEmployee discounts The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Auto Club of Southern California, Diamond Bar , Claims Auto Team Manager - Casualty, Executive , Diamond Bar, California

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