Outside Property Unit Manager (Southern California)
Company: The Travelers Companies, Inc.
Location: Diamond Bar
Posted on: January 12, 2022
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
1 Job Description Summary
Under general direction and as a member of the local line of
business (LOB) management team, responsible for product quality and
performance for a specific team of Outside Property claim
professionals. Provide guidance and direction to direct reports
through a continuous process of management involvement and frequent
claim file review. Serve as a field representative for the Home
Office Property product, as requested. Reinforce LOB Vision,
Strategies, and Objectives through word and action. Select, lead,
mentor, performance manage and develop staff. This position is
based 100% remotely and may include a combination of mobile work
and/or work from your primary residence.
As a Unit Manager for a team of field property claim adjusters, we
can accommodate a range of locations across Los Angeles, Orange
County, and the Inland Empire.
This position is based 100% remotely and may include a combination
of mobile work and/or work from your primary residence. Primary Job
Duties & Responsibilities
Attract, Retain and Develop World Class Talent:
Proactive recruitment of talent; work with management establishing
and implementing a strategic staffing strategy.
Effective orientation and on-boarding.
Manage staff performance; implement strategies and plans to address
staff development; identify and address training needs on an
ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training,
performance development and succession planning.
Effective retention planning; proactively manage and respond to
Effectively utilize reward system to distinguish top performers and
Provide Compelling Claim Services:
Employ proper claim handling techniques to protect the integrity of
our brand and providing consistent service quality and streamlined
processes to add value for our customers.
Develop and execute a strategic file management plan that achieves
optimal file resolution and business results.
Provide face-to-face and written guidance to ensure effectiveness,
engagement, accuracy and efficiency.
Review new notices, ensuring claims are assigned to staff with
appropriate skill sets.
Conduct quality file reviews per office/ best practices
Conduct ride-along inspections/ reinspections with claim
professionals to provide coaching and feedback.
Establish/follow up on file reviews per diary instructions,
conducting additional reviews (i.e. 180, 360 day reviews), as
Implement strategies and initiatives to improve file quality,
customer service and manage costs.
Drive the Information Advantage:
Successfully leverage data, management information and technology
to identify and make the most of opportunities to support business
strategies and improve results.
Achieve Optimal Solutions:
Focus on resolution and process improvement, fulfilling all
obligations while maximizing cost effectiveness, helping the
business understand drivers, trends and product stress points and
helping our partners attract and retain business.
Operate within agreed upon expense budget to achieve optimal
business results through productivity, appropriate resource
allocation, inventory management and loss adjustment expense.
Partner for Mutual Success:
Develop and maintain effective relationships with colleagues,
business partners, customers, agents, regulatory agencies and
others to achieve organizational goals and create better
Participate in business meetings and agency visits as required.
In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.
Other duties as assigned.
High School Diploma or GED required.
A minimum of three years claim work experience in at least one line
of business required.
Valid Driver's License required.
Education, Work Experience, & Knowledge
Bachelor's Degree preferred.
Claim management experience preferred.
Job Specific Technical Skills & Competencies
Leading the Business:
Executes Business Strategy.
Attract Top Talent.
Maximize Individual Performance.
Holds Others Accountable.
Creates and Sustains a Dynamic Workplace.
Environmental / Work Schedules / Other
While specific territory or day-to-day responsibilities may not
require an individual to climb a ladder, the incumbent must be
capable of safely climbing a ladder when deploying to a catastrophe
or ride-alongs which is a requirement of the position.
Access and inspect all areas of a dwelling or structure which is
physically demanding requiring the ability to carry, set up and
climb a ladder weighing approximately 38 to 49 pounds with a safety
weight rating of up to 300 pounds (safety weight rating is the
amount of weight the ladder can safely carry and includes weight of
the individual and up to16 pounds of standard equipment), walk on
roofs, and enter tight spaces (such as attic staircases and
entries, crawl spaces, etc.).
Exposure to Variable Weather Conditions - Frequently
Travel Requirements: Travel Occasionally
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email so we
may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Experience : 0
Keywords: The Travelers Companies, Inc., Diamond Bar , Outside Property Unit Manager (Southern California), Executive , Diamond Bar, California
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