Assistant Vice President, Claim Operations

Company: Travelers Canada
Location: Diamond Bar
Posted on: June 24, 2022

Job Description:

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $126,000.00 - $207,900.00 Target Openings 1 What Is the Opportunity? Travelers offers a hybrid work location model that is designed to support flexibility. #LI-Hybrid Under general direction, this position has accountability for the financial controls, operational effectiveness, and logistical results of an assigned claim operation. Provides leadership to Claim Center, including the selection, training, development, performance management and compensation administration of Operations staff. Strategically partners with Lines of Business leadership teams, Home Office Product teams, and Business Partners. Provides input in the execution of national and local initiatives. Leverages management information and analytics to identify operational gaps and to provide actionable insights to partners. What Will You Do? ATTRACT, RETAIN, DEVELOP WORLD CLASS TALENT: Accountable for the selection, training and development of staff to ensure succession plan and talent retention. Evaluates leadership and staff performance and creates and implements development and training strategies. Identify opportunities to ensure continuous development of staff. Responsible for compensation decisions for assigned staff. Provides frequent performance feedback. Serves as a leadership role model to strengthen the development of the staff. Creates a culture where employees feel valued, engaged and where they can be successful. Provides guidance and direction to Operations Managers and staff. PROVIDE COMPELLING CLAIM SERVICES: Employs proper claim handling techniques to protect the integrity of Travelers brand, providing consistent service quality and streamlined processes to add value for our customers. Drives local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset. CLAIM CENTER LEADERSHIP Identifies business drivers and trends to support leadership in developing and coordinating business plan/strategies and the integration of product line business plans/strategies. Ensure functions, process and procedures support office line of businesses. Assists Claim Center Vice President and local product leadership in driving national claim strategies as defined by each line of business to ensure consistent and successful execution at the local level. Works with line of business to adjust claim processes as appropriate to anticipate, respond to and manage trends, ensuring successful service and product delivery. DRIVE THE INFORMATION ADVANTAGE: Proactively provides data to clearly demonstrate and identify business drivers and trends and provide recommendations to improve performance and successful product delivery. Assists business partners (Field underwriting/Sales) in understanding drivers, trends and product stress points to help attract and retain business through partnership with lines and data analytics. ACHIEVE OPTIMAL SOLUTIONS: Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business. Responsible for the execution & management of non-technical Claim related activities. Monitors office volume and staffing trends across all lines and across the office. Analyzes actual versus planned, perform staffing analysis, monitor census versus planning and budget forecasting. Monitor quality, compliance, and results of claim policies, procedures and results across all lines of business. Conduct Self-Assessment & Validation. Oversees expense and financial controls for entire claim office operation. Evaluate underlying controls by reviewing various reports. Supports regulatory and Compliance in licensing, audits and business continuity efforts (in partnership with corporate departments, support local security, safety and welfare, and records management retention). PARTNER FOR MUTUAL SUCCESS: Develops and maintains effective relationships with colleagues, business partners, regulatory agencies and others to achieve organizational goals. As a member of the local Executive Management Team provide input, insight and assistance to other product leads. Other duties as assigned. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelors' degree in Finance or Accounting preferred. Claim management experience in managing managers preferred. General knowledge and understanding of marketing, underwriting and account management processes preferred. Leading the Business: Strategic planning - Develops long-term objectives and strategies; translates vision into realistic business strategies. Analytical Thinking - Identifies current or future problems or opportunities; analyzes, synthesizes and compares information to understand issues; identifies cause/effect relationships; and explores alternative solutions that support sound decision-making. Leading Others: Leading employees - Delegates to employees effectively broadens employee opportunities, acts with fairness toward direct reports, and hires talented people for his/her team. Forging synergy - Maintains smooth, effective working relationships; promotes effective teamwork. Building collaborative relationships - Builds productive working relationships with co-workers and external parties. Communicating effectively -Expresses ideas clearly and concisely; disseminates information about decisions, plans and activities. Leading Self: Openness to influence, flexibility - Takes ideas different from own seriously; shares responsibility and collaborates with others; accepts criticism well; doesn't assume a single best way. What is a Must Have? A minimum of 7 years insurance or financial industry experience. A minimum of 2 years' experience managing employees. What Is in It for You? Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Keywords: Travelers Canada, Diamond Bar , Assistant Vice President, Claim Operations, Executive , Diamond Bar, California