Senior Director of ITSM
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Senior Director of ITSM & End User
Experience to lead a global team in delivering seamless IT services
and exceptional end-user experiences.
Key Responsibilities:
Lead the global IT Service Management function and improve service
delivery practices
Manage the lifecycle of end-user devices and define global policies
for device security and support
Oversee global deskside support teams and ensure high-touch support
for mission-critical operations
Required Qualifications, Training, and Education:
15+ years of experience in enterprise IT operations, preferably in
manufacturing or industrial sectors
Proven success managing large global teams and complex operational
ecosystems
Strong working knowledge of ITIL, ServiceNow, and infrastructure
support
Bachelor's in Information Technology, Computer Science,
Engineering, or related field (required)
MBA or advanced degree preferred; ITIL, PMP, or relevant
certifications are a plus
Keywords: VirtualVocations, Diamond Bar , Senior Director of ITSM, Executive , Vista, California
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