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Customer Success Management Lead

Company: VirtualVocations
Location: Vista
Posted on: May 23, 2025

Job Description:

A company is looking for a Customer Success Management Lead to provide support and oversight to the CSM team.
Key Responsibilities

Provide 1:1 support, coaching, and mentorship to the CSM team
Maintain SOPs and ensure adherence to best practice standards
Serve as the primary escalation point for client issues and track department KPIs

Requirements and Qualifications

Bachelor's degree in Business Administration, Marketing, or related field preferred
5+ years of direct customer service experience required
3+ years of SaaS experience required
2+ years of customer success leadership experience required
Skilled in all Office Suite applications

Keywords: VirtualVocations, Diamond Bar , Customer Success Management Lead, Executive , Vista, California

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