Customer Care Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Customer Care Manager to lead a team
of customer care associates in delivering exceptional service.
Key Responsibilities
Provide leadership, coaching, and support to customer care
associates
Monitor team performance and implement strategies for
improvement
Champion customer experience excellence and resolve escalated
issues
Required Qualifications
8+ years of experience in customer care or customer service
3+ years in a managerial role with experience managing teams
Proven track record of meeting or exceeding performance goals
Strong understanding of customer care tools and performance
metrics
Experience in a fast-paced, customer-centric environment is
preferred
Keywords: VirtualVocations, Diamond Bar , Customer Care Manager, Executive , Vista, California
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here to apply!
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