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Customer Service Coordinator

Company: M2 Shipping Company Inc
Location: Diamond Bar
Posted on: May 8, 2022

Job Description:

Job Description Job Description Headquartered in Southern California, M2 Shipping has over twenty years of logistics management experience with strong global network in the shipping industry. We currently have an opening for Customer Service Coordinator. The desired candidate has prior experience in the Freight Forwarding industry, more specifically in ocean import operations. Responsibility Validating and confirming all ocean/air shipment bookings. Managing shipments from origin to destination to ensure customer satisfaction. Building customer relationships and providing excellent customer service. Excellent verbal and written communication skills. Experience in the Freight Forwarding industry with knowledge of the rules and regulations. Handle any special requests from customers. Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience. --- Send new shipment bookings to customers. Manage daily emails/phone calls from customers. Manage daily emails/phone calls from other offices/departments that pertain to the respective customer representative---s customers. Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer. Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination. Experience & Qualifications: Freight Forwarding: 1 year Bilingual - Fluent English/ Chinese or Spanish Education: Bachelor's Required work authorization: United States Job Type: Full-time Salary: $36,000.00 to $45,000.00 /year

Keywords: M2 Shipping Company Inc, Diamond Bar , Customer Service Coordinator, Hospitality & Tourism , Diamond Bar, California

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