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Customer Service HRA

Company: APN Consulting
Location: Diamond Bar
Posted on: November 24, 2022

Job Description:

APN Consulting has an immediate need for a direct client requirement:
Position: Customer Service HRA
Location: Diamond Bar, CA
Duration: 6 Months

Role and Responsibilities


  • Provide general telephone customer service assistance when speaking to the members while asking the questions outlined in the HRA in a professional manner and provide precise and timely responses.

  • Inform Director, Nurse Practitioners or Social Workers on any questions or issues encountered over the phone with members, and any/all member questions or operation related questions before supervisory personnel provide further direction
  • Assist with contacting/faxing provider offices when appropriate as part of the general assistance
  • Check all voicemail and emails timely


  • Log each outgoing HRA call with its outcome in the call log within the HRA module in the appropriate electronic medical record system.
  • Assist the assembling and mailing of HRA questionnaire when they are not completed telephonically for the member.


    Qualifications and Education Requirements


    • Must have at least a High School diploma
    • Good communication skills
    • Good organizational skills.
    • Computer skills to include word processing and excel
    • Personal Qualities

    • Punctuality, precision with details, creativity, and self- motivated.
    • Ability to follow directions and perform work independently according to department standards.
    • Able to function effectively under time constraint.
    • Willingness to accept responsibility and desire to learn new tasks




      Preferred Skills


      • Bilingual and fluent in the languages spoken and written

Keywords: APN Consulting, Diamond Bar , Customer Service HRA, Hospitality & Tourism , Diamond Bar, California

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