Logistics Operations Specialist

Company: Niagara Water
Location: Diamond Bar
Posted on: January 12, 2021

Job Description:

At Niagara, we---re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.Logistics Operations SpecialistThe Logistics Operations Specialist is responsible for managing transportation for special program orders in the Transportation Management System (OTM). They will build optimized truckloads and tender freight to contracted carriers as well as troubleshoot and manage exceptions. These special programs include Transfers, Direct to Store (DTS), Contract Manufacturing and Alternative Channel as well as other programs beyond the scope of traditional load planning. In addition, they provide project support/leadership to the Logistics management team.Essential FunctionsResponsibilities:Scope of load planning includes Transfers, Direct Store Delivery (DTS), Alternative Channels and special programs such as Contract ManufacturingResponsible for ensuring all loads are covered in a timely manner that are assigned to the Load Planning SpecialistIdentify exceptions and problems proactively and collaborate with planning and customer service to resolveExpert in DTS planning which includes order entry and routing/optimization using BOTI technology and OTM.Starting up all load planning programs for special projects in the region for freight that needs to be planned in the TMS (OTM) not managed by Load Planning AssociatesCommunicate with Planning, Customer Service and/or Sales team as needed regarding special programsMonitor bulk planning process in OTM to minimize exceptions and orders that fail to plan/create shipmentsIdentify, trouble shoot and resolve exceptions in the load planning processMonitor tendering process and OTM shipment status to ensure all loads are tender acceptedCommunicate with carriers to ensure contractual obligations are met during tendering processIdentify loads that do not have available carrier capacity and send to Cost Management team for adhoc coverage /spot processMaintaining and updating all SOPs associated with the specialized load planning functionIdentifying and developing solutions for improvements in process and communication between departmentsCollaborating with Logistics Planning Lead and other team membersCommunicating and escalating when critical shipments do not have carrier coverageIdentifying and escalating recurring system issues to IT teamWork closely with Regional Logistics Procurement team to ensure smooth hand off of information between teamsCollaborate with cross functional Supply Chain team in designated region to resolve issues (Planning, Customer Service, Transportation, Procurement)Respond to e-mails/inquiries from internal customers such as customer service, planning, logistics operations teams, salesRespond to e-mails/inquiries from external customers such as carriers. Communicate all exceptions (including fluctuations in daily demand and rush orders) to Sales Manage, Carrier Relations, Strategic Planning and Order Management.Ensure production output and carrier capacity sufficiently meets customer demand.Work with Planning on any large changes (additions or deletions) to ensure that product is allocated properly.Work with Carrier Relations to ensure we have the right quantity of trucks at the best price to meet the customer needs.Manage orders through supply plan - includes proactively identifying potential needs for rush orders to improve in-stocks as well as collaborating with Strategic Planning in allocating production when supply constrained (such as DTS before DC or product sharing arrangements).Track all outbound shipments.Ensure carriers are tracking for on-time pickup.Identify recovery opportunities early based on carrier feedback.Track shipped loads through delivery confirmation.Collaborate with DTS management and Carrier Relations on OT performance metrics to improve service to customer.Manage trailer pools by carrier at each facility and project manage as necessary to maintain within set control parameters.Collaborate with Sales Manager/Carrier Relations/Strategic Planning and Customer Solutions/Order Management for planning and execution of all special programs and projects.Identify opportunities for process improvement and service level improvement.Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.QualificationsMinimum Qualifications:0 Years --- Experience in Field or similar manufacturing environment0 Years --- Experience in Position0 Years --- Experience managing people/projectsexperience may include a combination of work experience and educationPreferred Qualifications:2 Years--- Experience in Field or similar manufacturing environment2 Years --- Experience working in Position 2 Years --- Experience managing people/projectsexperience may include a combination of work experience and educationCompetenciesThis position embodies the values of Niagara---s LIFE competency model, focusing on the following key drivers of success:Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one---s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectationsEducationMinimum Required: Associate's DegreePreferred: Bachelor's Degree in Logistics/Supply Chain or other related fieldCertification/License: Required: N/APreferred: N/AForeign Language Required: None RequiredPreferred: Full Professional ProficiencyAny employment agency, person or entity that submits a r--sum-- into this career site or to a hiring manager does so with the understanding that the applicant's r--sum-- will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit r--sum-- to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit r--sum-- into this career site to be eligible for placement fees.Full time

Keywords: Niagara Water, Diamond Bar , Logistics Operations Specialist, Other , Diamond Bar, California