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Company: California State University
Location: diamond bar
Posted on: May 3, 2021

Job Description:

Type of Appointment: Full-Time, 1-year Temporary
Collective Bargaining Unit: Academic Professionals of California (APC) Unit 4

Classification Salary Range: $4,691 - $6,683 per month
Anticipated hiring range: $4,691 - $5,355 per month

Work Hours: Monday Friday, 8:00 a.m. 5:00 p.m.
May work occasional nights and weekends.

Recruitment Closing Date: April 26, 2021


The Student Health and Wellbeing Cluster within the Division of Student Affairs stresses the University's commitment to preventive and holistic approaches to wellbeing in support of students and the institution's mission and strategic plan. Due to COVID-19, the university formed the Safer Return Task Force to ensure the proper mitigation of risk to the entire CPP community and ensure that all Local and Regional public health orders and guidelines are implemented. The Safer Return Incident Investigation Team serves as the University's Contact Tracing Team (only conducts investigations affiliated with Cal Poly Pomona).


The Safer Return COVID-19 Incident Investigator will contact Students, Employees, Campus Visitors, Vendors/Contractors who have reported a COVID-19 related matter (symptoms, positive test, exposure) and conduct an incident investigation interview to assess the level of potential risk to the campus community and provide resources as necessary to assist our campus members; complete interviews via phone and document information via a confidential HIPAA compliant platform; will ensure all information gathered is in compliance with the Los Angeles County Department of Public Health current guidance and directives; work closely with the AVP for Student Health and Wellbeing and Lead for the Safer Return Incident Investigation Team to track all referrals and submit reports to the Chancellor's office and public health; consult with Lead and the respective Human Resources/Employee Labor Relations area to ensure a proper plan is put in place for employees who are asked to isolate or quarantine per public health orders; consult with Lead or Student Health Services providers when a medical consultation is needed; monitor the health screener emails and ensure proper assignment to the incident investigators takes place; assist Lead with report writing and statistic tracking; work closely with HR/ELR to ensure notifications of possible exposure are made within the required time frames; assist Lead with written notification of exposures to employees; send follow-up e-mail to students after Student Health has conducted the incident investigation and ensure that students have wellbeing resources if needed; and send follow-up emails to Employees and ELR/HR within the time frames required for reporting purposes.

The incumbent will promote a community of care by assisting with campus-wide trainings on identifying and responding to students or employees who may have been exposed to COVID-19 or are experiencing symptoms; assist in the development of communications related to Incident Investigation Services; work in collaboration with other members of the CPP Safer Return Incident Investigation Team to assist the campus community in dealing with reports of COVID-19 related matters that require incident investigations; and develop and foster relationships with campus partners, especially members of the Safer Return Task Force, to ensure proper mitigation of risk and prevention of COVID-19.

The incumbent will assist in the collection of assessment data; prepare reports and presentation on incident referrals and outcomes; assist in preparation of weekly, monthly, and annual reports of incidents investigations completed; assist in assessing outcomes and develop strategies for improved services, programs, and communication; and attend Safer Return Task Force meetings as directed by the Lead of the Safer Return Incident Investigation Team.

The incumbent will complete other duties assigned, which may include but is not limited to special assignments or projects by the Lead of Investigation Team.


Bachelors degree or equivalent in a related field including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution AND three (3) years of professional student services work field (A Master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience OR a doctorate degree and the appropriate internship or clinical training in the relevant field may be substituted for three years of the required professional experience). Ability to plan, develop, coordinate, supervise and organize programs and activities; ability to interact with a diverse student population, faculty, staff and the public; ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to complete assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills as well as the ability to acquire knowledge of the campus procedures and activities and the overall organization is required. Finalists will be required to submit verification of upper division coursework (i.e., transcripts).


Master's Degree in Higher Education, Student Affairs, Healthcare, Counseling or related field; possession of Wellness/Life Coach Certification; previous experience working with university Health centers, public health, counseling center, and or intensive case-management programs; proven ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously; demonstrated ability in managing difficult and complex situations involving students, faculty, staff; knowledge of advising and counseling techniques within educational settings; experience developing and maintaining case management files; broad knowledge of resources for physical and mental health care and services, crisis prevention, educational outreach to faculty, staff, students, and parents; experience in facilitating training and/or presentations for faculty, staff, family members, and students; acute attention to detail; excellent interpersonal skills including oral and written communication; ability to assess services; understanding of the application of FERPA, medical privacy guidelines, and other applicable laws and policies; demonstrated ability to work cooperatively with others within a multidisciplinary environment; ability to work as a team member and independently; a high degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality; well-developed skills for conferring with students, faculty and staff about, or in, an emergency situation; experience speaking in a variety of public settings such as meetings, classes and large group assemblies; previous project coordination experience is highly desired; working knowledge of: Individual interview techniques and practices; general knowledge of: Statistics and research methodologies to prepare reports and presentations; basic knowledge of applicable university infrastructure, policies and procedures or similar type knowledge are preferred.


A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Keywords: California State University, Diamond Bar , Investigator, Other , diamond bar, California

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