Senior Property Field Adjuster
Company: The Automobile Club of Southern California (AAA So
Location: Diamond Bar
Posted on: January 6, 2022
Senior Property Field Adjuster
$2,000 Sign-on Bonus
Do you want to use your customer service skills in a role where you
can make a difference in people's lives? Are you looking for more
than just a job, but a career with endless opportunities for
growth? Come join our passionate Property Claims Team!
As a member of our Property Field Claims Team, you will play a
vital role in proving an outstanding experience for our members by
using your investigative, negotiation and communication skills to
help members through the claim process and recover from the
This role requires a self-starter, customer focused person that
possesses excellent time-management skills and enjoys working
independently. This position comes with a laptop and company
We offer competitive benefits and pay with the potential for an
annual financial award based on both individual and enterprise
performance. We value our employees and prioritize manageable
workloads for our Field Adjusters to help achieve work-life
balance. Our employees have an opportunity to participate in
volunteer events within the community and engage in a learning
culture. We offer programs to assist with tuition reimbursement,
professional designations, employee development, wellness
initiatives, and more!
--- Investigate, evaluate and determine coverage onsite to resolve
moderate to severe complexity claims; including preparing complete
estimates of repair for covered damages.
--- Handle moderate to severe complexity claims assigned with
--- Work with and may coordinate with several vendor services such
as: contractors, emergency repair, plumbers, environmental,
housing, cleaning services, engineers and various replacement
--- Communicate and interact with a variety of individuals
including insureds, attorneys, public adjusters and forensic
--- Explain benefits, coverages, and claims process either verbally
or in writing.
--- Apply knowledge of state and federal laws, statutes and
insurance regulations through the claim handling process.
--- Maintain accurate and current claim file documentation
throughout the claims process.
--- Proficient knowledge of Xactimate estimating platform to
prepare claims estimates.
--- Make recommendations to management for settlement amounts
outside of authority limits.
--- Identify suspicious losses and recommend referral to SIU where
--- Serve as a resource for less experienced staff, providing
informal coaching as appropriate.
--- May be called upon for catastrophe duty.
Our stellar employees successfully complete all required training
in order to provide outstanding customer experience. This includes
successfully completing all applicable licensing exam(s) and
background checks required of various states.
This role might be for you if you have:
--- High School Diploma/General Equivalency Diploma
--- At least 3 years property claims adjusting experience of
moderate to severe complexity that includes writing estimates
involving dwelling and other structural damages
--- Ability to communicate clearly, professionally and
empathetically on every interaction
--- Proficient knowledge of Xactimate or similar estimating
--- Advanced knowledge estimating losses of moderate complexity
--- Proficient knowledge of property claims contracts and
interpretation of case law
--- Demonstrated negotiation, investigation, communication and
conflict resolution skills
--- Developing knowledge of residential construction
--- Proficiency with smartphones and various software
--- Motivated and accountable to your team, your work and your
--- May require the ability to crouch and stoop to inspect confined
spaces, including attics and crawl spaces
--- Need to meet all safe driving requirements including
verification of driving record and possession of valid driver's
--- May require the ability to lift 50 pounds or more; including
lifting a ladder in and out of the trunk of a car
--- May require the ability to climb ladders and traverse roofs,
including the ability to inspect roofs and attics.
--- Health coverage for medical, dental, vision
--- 401(K) saving plan with company match AND Pension
--- Tuition assistance
--- PTO for community volunteer programs
--- Wellness program
--- Employee discounts
The Automobile Club of Southern California is part of the largest
federation of AAA clubs in the nation. We have 14,000 employees in
21 states helping 17 million members. With our national brand
recognition, long-standing reputation since 1902, and constantly
growing membership, we are seeking career-minded, service-driven
professionals to join our team.
"Through dedicated employees we proudly deliver legendary service
and beneficial products that provide members peace of mind and
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for
employment all qualified applicants, including those with criminal
histories, in a manner consistent with the requirements of
applicable federal, state and local laws, including the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance.
Keywords: The Automobile Club of Southern California (AAA So, Diamond Bar , Senior Property Field Adjuster, Other , Diamond Bar, California
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