IT Help Desk Specialist

Company: Sierra Cybernetics
Location: Diamond Bar
Posted on: May 9, 2022

Job Description:

IT HELPDESK SPECIALIST Sierra Cybernetics is seeking an IT Help Desk Specialist to support our South Coast Air Quality Management District (AQMD) client in Diamond Bar, CA to provide IT software/hardware maintenance and operational help desk assistance. Position is temporary, expected to be 12 months or more, fulltime, with approximately half-time on-site and half-time remote. Open to US citizens, green card holders, or H1-B visa holders. Qualifications include:One or two years experience or equivalent training with experience in a Tier 1 Helpdesk role Proficiency in Microsoft Windows 10 software, Microsoft Office Professional Plus Suite 2013 and above (Access, Excel, Outlook, and PowerPoint), Office365. Experience in diagnosing and repair of computer hardware, software (PC and Server) and network malfunctions. Experience in upgrading PC (hardware and software). Experience in providing technical help desk support to users regarding software and hardware problems; providing tier 1 support requests by remote session. Experience in maintaining hardware equipment and parts inventory; picking up hardware equipment. Experience in performing software installations/upgrades/patches. --- Experience in preparing system documentation Good verbal and written communication skills. This maintenance task includes supporting the operations team, as detailed below:Provide technical help desk support Data entry (into online forms) Install software programs/patch in the PC. Setup and install PC hardware equipment, including printers, laptops, and monitors. Maintain hardware equipment inventory (picking up old PC's and printers)

Keywords: Sierra Cybernetics, Diamond Bar , IT Help Desk Specialist, Other , Diamond Bar, California