Major Case Commercial General Liability Claim Representative - New Hire Bonus
Company: Travelers
Location: Diamond Bar
Posted on: January 26, 2023
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Job Description:
**Who Are We?**Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.**Job Category**Claim, Legal**Compensation Overview**The annual
base salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across
the country. The actual salary for this position will be determined
by a number of factors, including the scope, complexity and
location of the role; the skills, education, training, credentials
and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits
program, employees are also eligible for performance-based cash
incentive awards.**Salary Range**$91,800.00 - $151,500.00**Target
Openings**1**What Is the Opportunity?**Potential for sign-on bonus
of up to $10,000.Under general supervision, this position is
responsible for investigating, evaluating, reserving, negotiating
and resolving assigned serious and complex General Liability
claims. Provides quality claim handling throughout the claim life
cycle (customer contacts, coverage, investigation, evaluation,
reserving, litigation management, negotiation and resolution)
including maintaining full compliance with internal and external
quality standards and state specific regulations. Provides
consulting and training and serves as an expert technical resource
to other claim professionals, business partners, customers, and
other stakeholders as appropriate or required. This position does
not manage staff.Travelers offers a hybrid work location model that
is designed to support flexibility.\#hybrid**What Will You Do?**+
CLAIM HANDLING:+ Directly handle assigned severe claims when
Travelers has coverage of $2 million or less and file exposure is
greater than $500,000.+ Provide quality customer service and ensure
file quality, timely coverage analysis and communication with
insured based on application of policy information to facts or
allegations of each case.+ Directly investigate each claim through
prompt and strategically-appropriate contact with appropriate
parties such as policyholders, accounts, claimants, law enforcement
agencies, witnesses, agents, medical providers and technical
experts to determine the extent of liability, damages, and
contribution potential.+ Interview witnesses and stakeholders; take
necessary statements, as strategically appropriate.+ Complete
outside investigation as needed per case specifics.+ Utilize
evaluation documentation tools in accordance with department
guidelines.+ Proactively review Claim File Analysis (CFA) for
adherence to quality standards and trend analysis.+ Utilize diary
management system to ensure that all claims are handled timely.+ At
required time intervals, evaluate liability and damages exposure.+
Establish and maintain proper indemnity and expense reserves+
Effectively and efficiently manage both allocated and unallocated
loss adjustment expenses.+ Actively engage in the identification,
selection and direction of appropriate internal and/or external
resources for specific activities required to effectively evaluate
claims, such as Subrogation, Risk Control, nurse consultants, and
fire or fraud investigators, and other experts. Verify the nature
and extent of injury or property damage by obtaining and reviewing
appropriate records and damages documentation.+ Maintain claim
files and document claim file activities in accordance with
established procedures.+ Apply the Company's claim quality
management protocols, and metrics to all claims; document the
rationale for any departure from applicable protocols and metrics
with or without assistance.+ Develop and employ creative resolution
strategies. Responsible for prompt and proper disposition of all
claims within delegated authority.+ Negotiate disposition of claims
with insureds and claimants or their legal representatives.+
Recognize and implement alternate means of resolution.+ Manages
litigated claims. Develop litigation plan with staff or panel
counsel, including discovery and legal expenses, to assure
effective resolution and to satisfy customers.+ Attend depositions,
mediations, arbitrations, pre-trials, trials and all other legal
proceedings, as needed.+ Update appropriate parties as needed,
providing new facts as they become available, and their impact upon
the liability analysis and settlement options.+ Recognize cases,
based on severity/complexity protocols, that should be transferred
to another level of claim professional and refer on a timely
basis.+ Evaluate all claims for recovery potential; directly handle
recovery efforts and/or engage and direct Company resources for
recovery efforts.+ May assist underwriting business partners in
marketing and account contact efforts.+ Attend and/or present at
roundtables/ authority discussions for collaboration of technical
expertise resulting in improved payout on indemnity and expense.+
Share experience and deep knowledge of creative resolution
techniques to improve the claim results of others.+ LEADERSHIP+
Actively provide mentoring and coaching to less experienced claim
professionals to increase the technical expertise and improve bench
strength.+ COMMUNICATION/INFLUENCE:+ Provide guidance to
underwriting business partners with respect to accuracy and
adequacy of, and potential future changes to, loss reserves on
assigned claims.+ Recommend appropriate cases for discussion at
roundtable.+ OTHER ACCOUNTABILITIES:+ Apply "advanced" litigation
management through the selection of counsel, evaluation and
direction of claim and litigation strategy.+ Track and control
legal expenses to assure cost-effective resolution.+ Appropriately
deal with information that is considered personal and
confidential.+ Fulfill specific service commitments made to certain
accounts, as outlined in Special Account Communication (SAC)
instructions and inquiries from agents and brokers.+ Represent the
company as a technical resource; attend legal proceedings as
needed, act within established professional guidelines as well as
applicable state laws.+ Share accountability with business partners
to achieve and sustain quality results.+ May be responsible to
research and evaluate current information regarding trends in the
law; digest and communicate this information to other Company
departments and divisions to assisting underwriting and management
decisions.+ May participate in periodic file quality reviews.+ In
order to perform the essential functions of this job, acquisition
and maintenance of Insurance License(s) may be required to comply
with state and Travelers requirements+ Generally, license(s) must
be obtained within three months of starting the job and obtain
ongoing continuing education credits as mandated. Other duties as
assigned.+ Perform other duties as assigned.**What Will Our Ideal
Candidate Have?**+ Bachelor's Degree preferred.+ 5-7 years bodily
injury litigation claim handling experience.+ Advanced level
knowledge in coverage, liability and damages analysis and has a
thorough understanding of the litigation process, relevant case and
statutory law and expert litigation management skills.+ Extensive
claim and/or legal experience and technical expertise to evaluate
severe and complex claims.+ Able to make independent decisions on
most assigned cases without involvement of supervisor.+ Thorough
understanding of business line products, policy language,
exclusions, ISO forms, and effective claims handling practices.+
Technical ability/working knowledge of virtual tools (zoom, skype,
etc)+ Openness to the ideas and expertise of others actively
solicits input and shares ideas.+ Strong customer service skills. -
Advanced+ Demonstrated coaching, influence and persuasion skills.-
Advanced+ Strong written and verbal communication skills are
required so as to understand, synthesize, interpret and convey, in
a simplified manner, complex data and information to audiences with
varying levels of expertise.- Advanced+ Strong written and verbal
communication skills are required so as to understand, synthesize,
interpret and convey, in a simplified manner, complex data and
information to audiences with varying levels of expertise.-
Advanced+ Strong technology aptitude; ability to use business
technology tools to effectively research, track, and communicate
information. - Advanced+ Attention to detail ensuring accuracy -
Advanced+ Job Specific Technical Competencies:+ Analytical Thinking
- Advanced+ Judgment/Decision Making - Advanced+ Communication -
Advanced+ Negotiation - Advanced+ Insurance Contract Knowledge -
Advanced+ Principles of Investigation - Advanced+ Value
Determination - Advanced+ Settlement Techniques - Advanced+ Legal
Knowledge - Advanced+ Medical Knowledge - Intermediate**What is a
Must Have?**+ High School Degree or GED required with a minimum of
4 years bodily injury litigation claim handling or comparable claim
litigation experience.**What Is in It for You?**+ **Health
Insurance:** Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.+ **Retirement:**
Travelers matches your 401(k) contributions dollar-for-dollar up to
your first 5% of eligible pay, subject to an annual maximum. If you
have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.+ **Paid Time Off:** Start your career at
Travelers with a minimum of 20 days Paid Time Off annually, plus
nine paid company Holidays.+ **Wellness Program:** The Travelers
wellness program is comprised of tools and resources that empower
you to achieve your wellness goals. In addition, our Life Balance
program provides access to professional counseling services, life
coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling
sessions with a licensed therapist.+ **Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage
our employees to get involved. Travelers has a Matching Gift and
Volunteer Rewards program that enables you to give back to the
charity of your choice.**Employment Practices**Travelers is an
equal opportunity employer. We value the unique abilities and
talents each individual brings to our organization and recognize
that we benefit in numerous ways from our differences.If you are a
candidate and have specific questions regarding the physical
requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.Travelers reserves the
right to fill this position at a level above or below the level
included in this posting.To learn more about our comprehensive
benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers, Diamond Bar , Major Case Commercial General Liability Claim Representative - New Hire Bonus, Other , Diamond Bar, California
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