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IT Field Technician IV - Help Desk in Plant Setting

Company: Niagara Bottling
Location: Diamond Bar
Posted on: February 9, 2024

Job Description:

At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to:Work in an entrepreneurial and dynamic environment with a chance to make an impact.Develop lasting relationships with great people.Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.IT Field Technician IV - Help Desk in Plant SettingThis Field Technician will primarily support Niagara's Richmond, Baltimore, and Bloomfield Plants with all Infrastructure systems related issues. The IT Technician IV executes IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant build/support activities, end user equipment preparation/troubleshooting as well as other IT related tasks. The IT Technician IV is able to work in an autonomous fashion to support the business and perform other IT tasks. The IT Technician IV is the face of IT to the business, and as such has a high level of focus on the end user experience and is able to quickly drive issues to resolution.Essential FunctionsExecute IT Support Department s Tactical goals.Work with the senior support team to execute projects based on priorities, goals, and objectives.Take lead on executing day-to-day responsibilities.Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).Maintain the highest level of customer service for our end users (technical & soft skills).Take lead on the execution of departmental projects, contributing where needed for successful completion.Delegate issues to appropriate IT Teams as needed.Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.Travel to remote plants as needed based on projects and support needsDocument all incoming issues and escalate to the appropriate Support teams.Handle issues escalated up from lower level support team to resolve end user and/or system issues.Management and troubleshooting of EIGRP-based networksSetting up BGP and troubleshooting basic issues between BGP and EIGRP-DMVPNiWAN/SD-WANFirewalls such as Palo Alto NGFW 820Cisco Routing and Switching Hardware such as ISR400, Catalyst 9000 seriesPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.QualificationsMinimum Qualifications:4 Years
Experience in Plant, Distribution Center, or similar manufacturing environment4 Years
Help Desk for Manufacturing2 Years
Experience managing people/projects *experience may include a combination of work experience and educationList if any travel is required using percentage of time:75% - on average travels 3 weeks out of the monthPreferred Qualifications:6 Years
Experience in Plant, Distribution Center, or similar manufacturing environment6 Years
Help Desk for Manufacturing4 Years
Experience managing people/projects*experience may include a combination of work experience and educationAdditionally, IT Technician IV is expected to demonstrate:Outstanding Customer/Client Focus.Strong technical skillset with ability to diagnose complex, multi-faceted system issues.Strong knowledge of and experience with Microsoft Office software.Good written and verbal communication skills.Strong hands on technology background on both hardware and software platforms.Ability to adapt to change including advances in technology.Provide technical guidance to Level I/II/III techniciansStrong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals.Teamwork Orientated but able to work independently as needed.EducationMinimum Required:Associate's Degree in Computer Science, related field, or equivalent work experiencePreferred:Bachelor's Degree in Computer Science, related field, or equivalent work experienceCertification/License: Required:
A+ CompTIA or equivalentPreferred:
MTA/MSCE, Network +Foreign Language Required:
None RequiredPreferred:
Elementary Proficiency, SpanishTypical Compensation RangePay Rate Type: Hourly$33.45 - $48.50 / HourlyBenefitshttps://careers.niagarawater.com/us/en/benefitsAny employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.Niagara Plant NameCORP-OFFSITE

Keywords: Niagara Bottling, Diamond Bar , IT Field Technician IV - Help Desk in Plant Setting, Professions , Diamond Bar, California

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