Customer Service Analyst II, CIS
Company: Niagara Bottling
Location: Diamond Bar
Posted on: April 20, 2024
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Job Description:
At Niagara, we re looking for Team Members who want to be part
of achieving our mission to provide our customers the highest
quality most affordable bottled water.Consider applying here, if
you want to:Work in an entrepreneurial and dynamic environment with
a chance to make an impact.Develop lasting relationships with great
people.Have the opportunity to build a satisfying career.We offer
competitive compensation and benefits packages for our Team
Members.Customer Service Analyst II, CISThe Customer Service
Analyst II is responsible for reviewing opportunities that exist on
the supply chain front by partnering up with our customers and
internal departments to both identify the challenges at hand and
more importantly, develop and implement solutions. In order to do
this, the individual must display strong analytical skills, deep
understanding of upstream/downstream supply chain, and the ability
to organize and execute within cross-functional teams. The team
member, through collaboration with their tactical counterparts,
will on an on-going basis, identify and monetize incremental
opportunities so that we can further drive operational efficiencies
and change behavior where needed, all while driving out cost within
our supply chain.Essential FunctionsDevelop and implement solutions
to customer issues and monitor key process improvement measures and
performance metrics for continuous improvementCollaborate with
other department supervisors and managers to prioritize and execute
collective efforts towards resolving critical customer
issuesDevelop and manage relationships with all supply chain
departments, customers and Sales Team MembersAbility to
gather/analyze raw data in order to tell a compelling story through
numbersParticipate and represent Niagara supply chain in customer
calls and visitsResponsible for maintaining minimum service metric
standard for our key customersParticipate in development and
execution of strategic planning for new processes and supply chain
initiatives or other organizational changes as they relate to
Customer ServiceImprove customer service quality results
by:Studying, evaluating, and re-designing processesEstablishing and
communicating service metricsMonitoring and analyzing
resultsImplementing changes as neededMake effective independent
decisions regarding long term issues that do not require team
discussion, input, or agreementWork hand in hand with our analytics
department to build business cases for areas of focusList if any
travel is required using percentage of time:25% - on average
travels 1 week out of the monthPlease note this job description is
not designed to contain a comprehensive list of activities, duties
or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without prior notice.QualificationsMinimum Qualifications:2
Years
Experience in Supply Chain/Customer Service or other related field2
Years
Experience in Analytics *experience may include a combination of
work experience and educationPreferred Qualifications:4 Years
Years of Experience in Supply Chain/Customer Service or other
related field4 Years
Years of Experience in Analytics *experience may include a
combination of work experience and educationCompetenciesAdvanced
knowledge of and experience with Microsoft Word, Excel, PowerPoint,
and Outlook.Strong business acumenProven customer service
skillsStrong problem solving/ analysis abilitiesKnowledge of
Process ManagementAbility to identify, suggest and implement
process improvementsOutstanding Customer/Client FocusStrong verbal
and written communication skillsSpeaks clearly and persuasively in
positive or negative situations; demonstrates presentation
skills.Writes clearly and informatively; presents numerical data
effectively; able to read and interpret written information.Strong
relationship building skills internally and externallyDetail
oriented and accurateTeamwork Orientation
collaborates well with team members from different departments and
contributes in reaching shared goalsContributes to building a
positive team spirit; able to build morale and group commitments to
goals and objectivesInspires and motivates others to perform well;
influences actionsDisplays passion and optimism.Solution driven
Identifies and problem solves through high volume work load with
urgencyAbility to prioritize multiple tasks effectivelyTime
management - uses time efficiently; plans for additional resources;
sets goals and objectives; organizes or schedules other people and
their tasksChange Management - communicates changes effectively;
builds commitment and overcomes resistance.Ability to manage
multiple sources of information and make independent and timely
decisionsThis position embodies the values of Niagara s LIFE
competency model, focusing on the following key drivers of
success:Lead Like an OwnerMakes safety the number one priorityKeeps
alert for safety issues and escalates immediatelyEffectively
prioritizes tasks based on department goalsShows respect to others
and confronts interpersonal issues directlyPrioritizes resolution
of customer issues effectivelyResponds promptly and honors
commitments to internal and external customersInnovACTMakes
recommendations to continuously improve policies, methods,
procedures, and/or productsDemonstrates adaptability by reacting
appropriately to unexpected changes in situations or
circumstancesIncreases performance through greater efficiencyFind a
WaySeeks to develop technical knowledge through learning from other
expertsUnderstands interdepartmental impact of individual decisions
and actionsSeeks solutions rather than placing blameEmpowered to be
GreatConsistently looks for ways to improve one s self through
growth and development opportunitiesCommunicates clearly and
promptly up, down, and acrossCommunicates effectively to manage
expectationsEducationMinimum Required:Bachelor's Degree in
(Business Administration, Economics, Statistics) or other related
fieldPreferred:Master's Degree in (Business Administration,
Economics) or other related fieldCertification/License:
Required:
N/APreferred:
N/AForeign Language Required:
None RequiredPreferred:
None RequiredTypical Compensation RangePay Rate Type:
Salary$77,796.00 - $112,805.00 /
YearlyBenefitshttps://careers.niagarawater.com/us/en/benefitsAny
employment agency, person or entity that submits a rsum into this
career site or to a hiring manager does so with the understanding
that the applicant's rsum will become the property of Niagara
Bottling, LLC. Niagara Bottling, LLC will have the right to hire
that applicant at its discretion without any fee owed to the
submitting employment agency, person or entity.Employment agencies
that have fee agreements with Niagara Bottling, LLC and have been
engaged on a search shall submit rsum to the designated Niagara
Bottling, LLC recruiter or, upon authorization, submit rsum into
this career site to be eligible for placement fees.Niagara Plant
NameCORP-MAIN
Keywords: Niagara Bottling, Diamond Bar , Customer Service Analyst II, CIS, Professions , Diamond Bar, California
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