Manager, Workforce Strategy
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Manager, Workforce Strategy
(Merchant).
Key Responsibilities
Own end-to-end performance of workforce management support
operations for the Merchant audience
Manage staffing, capacity, performance metrics, and issue
resolution for in-house and BPO operations
Drive performance against KPIs and lead OKR setting and progress
tracking
Required Qualifications
5+ years in workforce management, support operations, or management
consulting
Experience in fast-paced, ambiguous environments with complex
problem-solving
Proven track record of driving performance improvements across
cross-functional teams
Strong analytical skills and comfort with data tools (e.g., SQL,
Excel, Tableau)
Strategic leadership capabilities to inspire and align teams
Keywords: VirtualVocations, Diamond Bar , Manager, Workforce Strategy, Executive , Vista, California
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